Refund policy
Last updated: October 25, 2026
We want you to love every Ashby & Wren piece. If something isn't quite right, you have 30 days from delivery to return it.
What can be returned
- Items that are unworn, unwashed and in their original condition, with all tags still attached.
- Items returned in their original packaging where possible.
- Items marked as final sale on the product page cannot be returned, unless they arrive damaged or defective.
How to start a return
- Email us at cowea@hotmail.com with your order number and the item(s) you'd like to return.
- Within 24 hours (Monday to Saturday) we'll reply with the return address and simple instructions.
- Pack the item securely and ship it back. We recommend a tracked service and keeping your proof of shipment.
Please contact us before sending anything back. Packages sent without a return request can't always be matched to an order, which may delay your refund.
Return shipping
Return shipping costs are paid by the customer. If your item arrived damaged, defective or incorrect, we cover the return shipping.
Refunds
Once your return arrives and has been checked, we'll email you to confirm. Your refund is issued to your original payment method within 14 days of receiving your return. Depending on your bank or card issuer, it can take a few extra days to appear on your statement.
Exchanges
Need a different size or color? The quickest way is to return the item for a refund and place a new order, so your new piece ships right away.
Damaged, defective or incorrect items
We're sorry if something went wrong. Email us within 14 days of delivery with your order number and a photo of the issue, and we'll send a replacement or issue a full refund, including shipping.
Questions
Email cowea@hotmail.com. Our team is available Monday to Saturday and replies within 24 hours.